GRACE STONE is glad to offer you answers to Frequently Asked Questions (FAQ) on our products. If your questions are not listed here, welcome to contact us.
- Where is your factory located?
Our factory is located in Quyang county, Hebei Province , China . Near Beijing city of China . You can visit us from your country to Beijing International Airport . It takes about 3 hours by car from airport to our factory.
- What is material of your products?
Our products include 3 parts:
a) Stone products: Materials are all NATURAL marble, stone, granite and sandstone.
b) Cast iron products: Material is all cast iron.
c) Wrought iron products: Material is all wrought iron.
- What color is available for you?
a) Stone products has many color for selection, they are all natural color. Details please find from “SAMPLE COLOR”
b) Cast iron and Wrought iron products both could be made NORMAL PAINTING and POWDER COATED effect.
- Do you have CD catalogue send to customers?
Yes. We have CD including all pictures of our products. If you are interested in our products, we are able to send you our CD catalogue for your selection.
- Could you make new product as customer design requirement?
Yes, we are able to manufacture as your drawing or photos, at same time, our technician also could help you make the design.
- What is the minimum order quantity you require?
Our minimum order quantity is USD5000.00. If your order is less than one container, please contact us confirm.
- What kind of package for your products?
Our stone products are all packed by strong wooden crate.
- How about fumigation?
All wooden crates are fumigated before ship.
- Can you offer us your production time for 1x 20’ FCL?
Generally speaking, 1x 20’ FCL stone products need about 45 days to finish, cast iron products and wrought iron need 30 days.
- May I check the quality before ship?
Surely, we warmly welcome your visiting to our factory. After you check the quality, then we ship it.
- What is your loading port?
XINGANG , CHINA
- How to ship the products? How long the transportation time?
a). We have good shipping partner help you take the cargos from China to your Inland port or Sea port or Jobsites or Warehouses
b) Transportation time:
West coast of America : about 18 days.
East coast of America : about 30 days.
Europe Basic Port : ROTTERDAM , HAMBURG , FELIXSTOWE, ANTWERP about 24~31days
Other destination port please contact us to get confirmation.
- What is your acceptable payment terms?
a). T/T(Telegraphic Transfer)---30% deposit before production, 70% paid after receive the copy of bill of lading by fax or e-mail.
b). Irrevocable L/C at sight (letter of credit)
- If products are damaged when receive it, who will be responsible for that?
At first, we are able to guarantee you that our packing is stable and safe enough. For all stone products, we use strong wooden crates for outside packing.
In addition, we will buy "all risks" insurance as per your requirement. In the case of damage happens, firstly you can refer to the insurance company to claim the damage. If the damage occurred due to the fault of packing, we will take the responsibility.
- Where is your main sale market worldwide?
Our products are highly level products, mainly export to USA , Canada , European country including UK , The Netherlands, France , Germany , Italy , Spain , Portugal , Poland and other countries etc., total 35 countries and area now 16. How to contact your company
- How to contact your company?
Sales & Support: Any enquiry ,pls send this email
to us first. Upon receipt of
your email, we would have some Professional Staffs response you ASAP.
Tel: 022-26526380, 13132124519
Online Service: You can directly talk with us by
following Internet Talk tools.